Wayfair

3.8
3.8 from 10 Reviews and Ratings
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Average Rating

3.8

/
5

10 Reviews

5 Star
20%
4 Star
30%
3 Star
30%
2 Star
10%
1 Star
10%

All Reviews

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Review Time

Valentina Ramirez
Great quality and fast response

A genuinely positive experience with this company. The staff were friendly and helpful, the product quality was high and everything was delivered as promised. A minor process improvement could make things even better but I have no major complaints at all.

4
Date of experience: Jul 13, 2017
Hassan Becker
So glad I chose this company

What an incredible service. I placed my order expecting standard quality but what I received was genuinely premium. The packaging was immaculate, the product was perfect and the whole experience was a real pleasure from beginning to end. Highly recommended!

5
Date of experience: Jul 17, 2015
Yan Green
Do yourself a favour and avoid this

One star and even that feels too generous. The product quality is shocking for the price and the customer service team seems trained to deflect rather than help. I will be filing a formal complaint and sharing my experience wherever I can. Truly awful.

1
Date of experience: Jan 18, 2024
Elise Nguyen
Okay but not remarkable

The service was okay but nothing particularly stood out to me. The product quality was average and the delivery was on time. I expected a bit more based on the reviews I had read beforehand. It does the job but I am not convinced I would specifically seek them out again.

3
Date of experience: May 05, 2017
Charlotte Laurent
Impressed with the product quality

Solid company that delivers on its promises. I have used them twice now and both times the experience has been positive. The quality is consistent and the team is professional and easy to deal with. Would not hesitate to use them again for future needs.

4
Date of experience: Feb 19, 2023
Mateo Flores
Great quality and fast response

Pretty good experience overall. I found the ordering process simple and the delivery was on schedule. The product quality was better than I expected for the price point. I will be ordering again and would recommend to friends who need a similar service.

4
Date of experience: Oct 02, 2020
Erik Andersen
Not what I expected but acceptable

Three stars feels about right for this. The service works and does what it promises but there is nothing that really sets it apart from competitors. The pricing is competitive but the overall experience was quite standard. Might try a different provider next time.

3
Date of experience: Aug 30, 2022
Grace Johansson
Average experience — nothing special

Decent enough but I felt the experience was a bit rushed. The product is functional and arrived without damage but the packaging was a bit basic and communication could be improved. For the price it is okay but I expected a slightly more polished service.

3
Date of experience: Aug 11, 2025
Louis Becker
Unmatched quality and professionalism

Superb experience all round. The communication was clear, the delivery was on time and the product quality was excellent. I had a minor question during the process and it was answered within minutes. This is a five-star business in every sense of the word.

5
Date of experience: Jun 22, 2018
Kavya Svensson
Left me with more problems than before

Unfortunately this was not a positive experience. The product had quality issues and the company was slow to acknowledge them. I had to persist quite a lot to get any kind of satisfactory response. Two stars is generous. I would not use this service again.

2
Date of experience: Oct 11, 2016

Business Details

  • Innovation, integrity and a relentless focus on the customer experience define everything we do. We are here to make your life easier, your business stronger and your future brighter.

  • Email
    admin@wayfair.com
  • Phone
    +1-849-209-6835

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