Purple Mattress

4.3
4.3 from 10 Reviews and Ratings
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Average Rating

4.3

/
5

10 Reviews

5 Star
30%
4 Star
40%
3 Star
20%
2 Star
10%
1 Star
0%

All Reviews

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Review Time

Isabella Perez
Not impressed at all with this

The product arrived late and in worse condition than expected. When I contacted customer service they were not very apologetic or helpful. I had higher hopes based on the reviews but my experience was unfortunately quite negative. I would not rush to use them again.

2
Date of experience: Apr 21, 2022
Zainab Miller
Five stars and then some!

I have been using this service for a while now and I am consistently blown away by the quality and attention to detail. The team goes above and beyond every single time and I would not hesitate to recommend them to anyone looking for a reliable and excellent service.

5
Date of experience: Jan 20, 2022
Zainab Hussain
Absolutely outstanding experience!

Top quality from start to finish. I placed my order and it was delivered quickly and packaged beautifully. The product itself is incredible and worth every penny. I have already told several friends and family members about this and they are all very impressed too.

5
Date of experience: Aug 11, 2015
Xiao Rahman
Generally very positive experience

This company does a really good job overall. I was impressed with the responsiveness of their team and the quality of the final product. There were a couple of small things that could be improved but nothing that would put me off using them again.

4
Date of experience: Apr 18, 2022
Aisha Mueller
Reliable service with good results

Very pleased with this company overall. The service was professional and the quality of the product was good. I had to follow up once regarding a delivery update but it was resolved without any major issues. Would give it four stars and would return.

4
Date of experience: Sep 11, 2025
Mei Meyer
A great experience overall

A genuinely positive experience with this company. The staff were friendly and helpful, the product quality was high and everything was delivered as promised. A minor process improvement could make things even better but I have no major complaints at all.

4
Date of experience: Oct 27, 2022
Noah Rodriguez
Not what I expected but acceptable

Somewhat satisfied but left with a few reservations. The core product is fine and delivery was acceptable but I had a billing query that took longer than it should have to resolve. Improving response times and overall polish would lift this to a four-star experience.

3
Date of experience: Feb 16, 2017
Chloe Hansen
Very happy with the outcome

Solid company that delivers on its promises. I have used them twice now and both times the experience has been positive. The quality is consistent and the team is professional and easy to deal with. Would not hesitate to use them again for future needs.

4
Date of experience: Jan 09, 2019
Evelyn Perez
Five stars and then some!

What an incredible service. I placed my order expecting standard quality but what I received was genuinely premium. The packaging was immaculate, the product was perfect and the whole experience was a real pleasure from beginning to end. Highly recommended!

5
Date of experience: Oct 08, 2016
Aisha Christensen
Reasonable but not outstanding

Not bad but not great either. The delivery was fine and the product arrived intact. I had a question that took a couple of days to get a response to which was a little frustrating. Overall it is acceptable but there is definitely room for improvement in several areas.

3
Date of experience: Mar 14, 2020

Business Details

  • With years of expertise and a passion for excellence, we have built a reputation for quality, reliability and customer-first service. We are proud to serve thousands of satisfied clients across the globe.

  • Email
    hello@purple.com
  • Phone
    +1-658-327-2913

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