Pottery Barn

4.2
4.2 from 10 Reviews and Ratings
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Average Rating

4.2

/
5

10 Reviews

5 Star
30%
4 Star
40%
3 Star
20%
2 Star
10%
1 Star
0%

All Reviews

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Review Time

Michael David
Three stars — it was alright

Not bad but not great either. The delivery was fine and the product arrived intact. I had a question that took a couple of days to get a response to which was a little frustrating. Overall it is acceptable but there is definitely room for improvement in several areas.

3
Date of experience: Oct 01, 2023
Patricia Rivera
Blown away by the quality

Simply put, this is a fantastic company. Everything from the website experience to the final product delivery was smooth, professional and impressive. I have no hesitation in giving this five stars and I will definitely be ordering again very soon.

5
Date of experience: Jul 04, 2019
Louis Mohammed
Above average in every regard

Solid company that delivers on its promises. I have used them twice now and both times the experience has been positive. The quality is consistent and the team is professional and easy to deal with. Would not hesitate to use them again for future needs.

4
Date of experience: Nov 21, 2018
Deepa Klein
Above average in every regard

A genuinely positive experience with this company. The staff were friendly and helpful, the product quality was high and everything was delivered as promised. A minor process improvement could make things even better but I have no major complaints at all.

4
Date of experience: Sep 09, 2020
Lucia Torres
Incredible service and fast delivery

What an incredible service. I placed my order expecting standard quality but what I received was genuinely premium. The packaging was immaculate, the product was perfect and the whole experience was a real pleasure from beginning to end. Highly recommended!

5
Date of experience: Jan 02, 2025
Elijah Moreau
Poor quality and slow response

The product arrived late and in worse condition than expected. When I contacted customer service they were not very apologetic or helpful. I had higher hopes based on the reviews but my experience was unfortunately quite negative. I would not rush to use them again.

2
Date of experience: Sep 16, 2025
Zainab Wilson
Remarkable experience every single time

The team was incredibly responsive and helpful throughout the whole process. They answered all my questions promptly and made sure the final result was exactly what I wanted. An absolutely fantastic experience that I would recommend to anyone without hesitation.

5
Date of experience: Sep 07, 2016
Ethan Johansson
Good value for the money

Good value for money and a reliable service. The product was well made and delivered on time. I would have given five stars but there was a small delay in communication during one part of the process. Overall though I am a satisfied customer.

4
Date of experience: Dec 20, 2015
Fatima Wagner
Good quality — satisfied customer

A genuinely positive experience with this company. The staff were friendly and helpful, the product quality was high and everything was delivered as promised. A minor process improvement could make things even better but I have no major complaints at all.

4
Date of experience: Jul 29, 2023
Valentina Christensen
Use it if you have no other option

The service was okay but nothing particularly stood out to me. The product quality was average and the delivery was on time. I expected a bit more based on the reviews I had read beforehand. It does the job but I am not convinced I would specifically seek them out again.

3
Date of experience: Feb 01, 2020

Business Details

  • We combine deep industry expertise with a genuine commitment to customer satisfaction. Whether you are a first-time customer or a long-time partner, we treat every interaction with care and professionalism.

  • Email
    hello@potterybarn.com
  • Phone
    +1-315-266-8181

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