Rivian

4.2
4.2 from 10 Reviews and Ratings
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Average Rating

4.2

/
5

10 Reviews

5 Star
30%
4 Star
40%
3 Star
20%
2 Star
10%
1 Star
0%

All Reviews

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Review Time

Chloe Moore
Great quality and fast response

I am quite happy with what I received. The product matched the description and arrived in good condition. The customer service team was helpful when I had a question. There is room for a few minor improvements but overall this is a reliable and good service.

4
Date of experience: Nov 30, 2018
Barbara Clark
Top-notch quality and great customer care

I cannot say enough good things about this company. The professionalism, the quality and the care they put into every order is remarkable. I have been a customer for years and they continue to impress me each and every time. Truly outstanding in every way.

5
Date of experience: Feb 20, 2015
Lucas Rao
Nothing short of excellent

Exceptional service that really stands out in a crowded market. They kept me informed at every stage of the process, delivered exactly what was promised and followed up to make sure I was happy. This is how all businesses should operate. Truly impressive.

5
Date of experience: Oct 02, 2019
Layla Taylor
Average experience — nothing special

An average experience overall. The product quality is acceptable and the pricing is reasonable. I had to chase up a couple of times for updates which was a bit annoying. Nothing disastrous but nothing spectacular either. Three stars feels fair and honest.

3
Date of experience: Dec 12, 2022
Sarah Rao
Absolutely outstanding experience!

The team was incredibly responsive and helpful throughout the whole process. They answered all my questions promptly and made sure the final result was exactly what I wanted. An absolutely fantastic experience that I would recommend to anyone without hesitation.

5
Date of experience: Jun 27, 2019
Camille Rao
Good value for the money

Really happy with this service. The product is great quality and I feel the pricing is fair. The website is easy to use and the checkout process was smooth. I had one small issue that was quickly resolved by their support team. Would recommend this.

4
Date of experience: Jun 29, 2017
Charles Miller
Fell well short of expectations

Unfortunately this was not a positive experience. The product had quality issues and the company was slow to acknowledge them. I had to persist quite a lot to get any kind of satisfactory response. Two stars is generous. I would not use this service again.

2
Date of experience: Oct 03, 2017
Layla Harris
Pretty impressed with everything

Solid company that delivers on its promises. I have used them twice now and both times the experience has been positive. The quality is consistent and the team is professional and easy to deal with. Would not hesitate to use them again for future needs.

4
Date of experience: May 17, 2024
David Moore
Nice experience — would recommend

Pretty good experience overall. I found the ordering process simple and the delivery was on schedule. The product quality was better than I expected for the price point. I will be ordering again and would recommend to friends who need a similar service.

4
Date of experience: Dec 10, 2017
Jing Thompson
Okay but not remarkable

Somewhat satisfied but left with a few reservations. The core product is fine and delivery was acceptable but I had a billing query that took longer than it should have to resolve. Improving response times and overall polish would lift this to a four-star experience.

3
Date of experience: Nov 16, 2022

Business Details

  • From our humble beginnings to our position today, we have always prioritised one thing above all else: doing right by our customers. Our team is passionate, knowledgeable and always ready to help.

  • Email
    enquiries@rivian.com
  • Phone
    +1-230-229-5399

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