REI

4.6
4.6 from 10 Reviews and Ratings
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Average Rating

4.6

/
5

10 Reviews

5 Star
70%
4 Star
20%
3 Star
10%
2 Star
0%
1 Star
0%

All Reviews

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Review Time

Ahmed Thomas
Genuinely impressed — will return

Superb experience all round. The communication was clear, the delivery was on time and the product quality was excellent. I had a minor question during the process and it was answered within minutes. This is a five-star business in every sense of the word.

5
Date of experience: Feb 16, 2020
Camila Hussain
Incredible service and fast delivery

From the moment I reached out, the response was fast, professional and helpful. The product arrived in perfect condition and it exceeded every expectation I had. This is exactly the kind of customer experience that keeps me coming back time and time again.

5
Date of experience: Sep 14, 2017
Mei Johansson
Unmatched quality and professionalism

Exceptional service that really stands out in a crowded market. They kept me informed at every stage of the process, delivered exactly what was promised and followed up to make sure I was happy. This is how all businesses should operate. Truly impressive.

5
Date of experience: Apr 02, 2019
Patricia Svensson
Blew my expectations out of the water

Superb experience all round. The communication was clear, the delivery was on time and the product quality was excellent. I had a minor question during the process and it was answered within minutes. This is a five-star business in every sense of the word.

5
Date of experience: Feb 02, 2025
Evelyn Schneider
Top-notch quality and great customer care

I have tried many similar services over the years and this one is by far the best. The quality is outstanding, the pricing is fair and the customer service is second to none. I am a loyal customer for life and will never look elsewhere again.

5
Date of experience: Mar 12, 2020
Camille Eriksson
Fine for the price point I guess

Not bad but not great either. The delivery was fine and the product arrived intact. I had a question that took a couple of days to get a response to which was a little frustrating. Overall it is acceptable but there is definitely room for improvement in several areas.

3
Date of experience: Jan 15, 2016
Isabella Ramirez
Professional team and timely delivery

Very pleased with this company overall. The service was professional and the quality of the product was good. I had to follow up once regarding a delivery update but it was resolved without any major issues. Would give it four stars and would return.

4
Date of experience: Apr 07, 2023
Astrid Smith
I'm a customer for life now

Honestly one of the best companies I have ever had the pleasure of dealing with. The staff are knowledgeable, patient and genuinely care about getting things right. I could not be more satisfied with the outcome of my experience.

5
Date of experience: Jan 16, 2026
Carlos Jackson
Incredible service and fast delivery

Superb experience all round. The communication was clear, the delivery was on time and the product quality was excellent. I had a minor question during the process and it was answered within minutes. This is a five-star business in every sense of the word.

5
Date of experience: Jan 14, 2020
Mei Mohammed
Generally very positive experience

I am quite happy with what I received. The product matched the description and arrived in good condition. The customer service team was helpful when I had a question. There is room for a few minor improvements but overall this is a reliable and good service.

4
Date of experience: May 27, 2018

Business Details

  • From our humble beginnings to our position today, we have always prioritised one thing above all else: doing right by our customers. Our team is passionate, knowledgeable and always ready to help.

  • Email
    hello@rei.com
  • Phone
    +1-952-805-5803

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