Fresh Direct

4
4 from 10 Reviews and Ratings
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Average Rating

4

/
5

10 Reviews

5 Star
30%
4 Star
40%
3 Star
20%
2 Star
10%
1 Star
0%

All Reviews

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Review Time

Oliver Adams
Gets the job done but barely

I have used better and I have used worse. The service is adequate but does not go the extra mile. The product was fine but nothing about the experience was particularly memorable or impressive. It is a three-star service at a three-star price which is fair enough.

3
Date of experience: Sep 20, 2020
Michael Miller
Really solid service — minor hiccups

This company does a really good job overall. I was impressed with the responsiveness of their team and the quality of the final product. There were a couple of small things that could be improved but nothing that would put me off using them again.

4
Date of experience: Jun 22, 2015
Wei Lopez
Great support and good pricing

Good value for money and a reliable service. The product was well made and delivered on time. I would have given five stars but there was a small delay in communication during one part of the process. Overall though I am a satisfied customer.

4
Date of experience: Apr 17, 2016
Logan Hernandez
Solid company — highly recommended

Solid company that delivers on its promises. I have used them twice now and both times the experience has been positive. The quality is consistent and the team is professional and easy to deal with. Would not hesitate to use them again for future needs.

4
Date of experience: Jul 10, 2020
Valentina Rodriguez
Somewhat disappointed but not terrible

Not bad but not great either. The delivery was fine and the product arrived intact. I had a question that took a couple of days to get a response to which was a little frustrating. Overall it is acceptable but there is definitely room for improvement in several areas.

3
Date of experience: Feb 23, 2016
Camille Khan
Really pleased with this service

Four stars from me. Good service, reliable delivery and a quality product that does what it says. I had a smooth experience from start to finish with just one small query that was handled promptly. I would use this service again and suggest others consider it.

4
Date of experience: May 05, 2021
Nicolas Hassan
World-class service from start to finish

Exceptional service that really stands out in a crowded market. They kept me informed at every stage of the process, delivered exactly what was promised and followed up to make sure I was happy. This is how all businesses should operate. Truly impressive.

5
Date of experience: Jan 19, 2022
Ella Lee
Incredible service and fast delivery

Simply put, this is a fantastic company. Everything from the website experience to the final product delivery was smooth, professional and impressive. I have no hesitation in giving this five stars and I will definitely be ordering again very soon.

5
Date of experience: May 22, 2016
Emma Leroy
Outstanding support and amazing results

The team was incredibly responsive and helpful throughout the whole process. They answered all my questions promptly and made sure the final result was exactly what I wanted. An absolutely fantastic experience that I would recommend to anyone without hesitation.

5
Date of experience: Jul 04, 2025
Grace Brown
Very let down by this company

The product arrived late and in worse condition than expected. When I contacted customer service they were not very apologetic or helpful. I had higher hopes based on the reviews but my experience was unfortunately quite negative. I would not rush to use them again.

2
Date of experience: Feb 18, 2019

Business Details

  • We believe that great service is built on great relationships. That is why we put our customers at the heart of everything we do, delivering tailored solutions that genuinely make a difference.

  • Email
    contact@freshdirect.com
  • Phone
    +1-778-232-4544

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